How do I close my account?

Want to Close Your Account Completely?

To close your account, your balance must be 0 DKK.
Click here to see how you can pay your balance.

MyViaBill – How to Close Your Account:

• Log in to MyViaBill via your browser or computer

• Go to the "Personal Information" section

• Click on "Close my account"

ViaBill App – How to Close Your Account:

• Log in to the ViaBill app on your phone or tablet

• Tap your initials in the top left corner

• Select “Edit”

• Tap “Delete Account”

• Confirm that you want to delete your account
  
  

Note: It may take a few minutes for the account to be fully closed. Thank you for your patience.

Do you want it closed for new purchases? 

• Contact our support and ask us to close your options for further purchases.
• Contact support if you want the account opened for purchases again. 

If you experience any issues, DO NOT leave a comment here.
Please contact us at support@viabill.com, and we’ll be happy to help.