How to submit a complaint about a webshop?

ViaBill solely provides the financing for your purchase. This means that issues related to cancellations, refunds, delivery, complaints, etc. are matters between you and the webshop.

Of course, we want every customer to have a great experience when shopping with ViaBill. If you’re experiencing ongoing issues with a specific webshop, you are welcome to contact us at support@viabill.com. Please include the following in your email:

• The name of the webshop

• When and how you contacted the webshop

• A description of the issue