I have a ViaBill account, but my order wasn’t successful
- Last updated on April 9, 2025 at 9:23 AM
There can be several reasons why your purchase is not going through on your existing ViaBill account:
You are trying to buy more than you have available in credit.
You have an outstanding balance.
Your account is closed for purchases (this may be due to missed payments, declined payments, or suspected identity theft).
You are using a different phone number than the one registered on your ViaBill account.
Your first payment will be charged at the time of purchase. If there are insufficient funds on the card to cover this, the purchase will be declined.
If you are still having problems completing a purchase, please contact ViaBill's customer service at support@viabill.com