How to withdraw payment for an order?
- Last updated on May 16, 2023 at 10:13 AM
Withdrawal or capture
takes place differently depending on the system in question. Most systems assign status to the order approved
. There will typically be one hæv
or capture
button that will let you withdraw the customer's ViaBill payment. As a rule, you must always withdraw ViaBill payments in exactly the same way as you would withdraw a payment for an order paid by card.
All payments must be withdrawn within 14 days unless otherwise agreed. If this deadline is exceeded, an e-mail must be sent to teknik@viabill.com, and we will help you in the best possible way.
If you are not sure how to withdraw payments, please contact us at teknik@viabill.com. We can help you with specific instructions on how to do this in your system.