How to withdraw payment for an order?

  • Last updated on May 16, 2023 at 10:13 AM

Withdrawal or capture takes place differently depending on the system in question. Most systems assign status to the order approvedThere will typically be one hævor capturebutton that will let you withdraw the customer's ViaBill payment. As a rule, you must always withdraw ViaBill payments in exactly the same way as you would withdraw a payment for an order paid by card.

All payments must be withdrawn within 14 days unless otherwise agreed. If this deadline is exceeded, an e-mail must be sent to teknik@viabill.com, and we will help you in the best possible way.

If you are not sure how to withdraw payments, please contact us at teknik@viabill.comWe can help you with specific instructions on how to do this in your system.

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