Contact ViaBill

  • Last updated on April 9, 2025 at 1:31 PM

You can find answers to the most frequently asked questions on our Support page, or you can contact us via chat and get a live answer during our opening hours.

These are our Top 10 most frequently asked questions:

  1. Change phone number
  2. ViaBill Mastercard
  3. My purchase didn't go through
  4. Add a payment card
  5. Monthly installment and account fee
  6. Refunds
  7. ViaBill App - Order your Mastercard and add it to your wallet
  8. Monthly payment failed/Fees
  9. Forgot password
  10. Manual payment

Haven't found an answer to your question? Contact us.

Our opening hours:

Chat, Messenger & Email

Monday to Friday, from 8 to 15

Telephone

Monday to Friday, from 8 to 12

Email us:
support@viabill.com

Call us:
+45 88 826 826

Chat with us:
Click the icon that says "Help Center" on the right side of the page, then click "Chat with us"

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